Review eligibility, return steps, and refund timing before ordering
Return eligibility depends on product condition, order details, applicable law, and the policy in effect when you order. Contact support before sending an item back.
Refunds are handled according to the current policy and eligibility review.
Exchanges may be available when allowed by the current policy and product condition.
Return-label availability and cost depend on the reason for return and current policy.
Contact support for the correct return instructions before shipping anything.
Use the Contact page and include your order number and a clear description of the issue.
Support will confirm the current policy, product condition requirements, and any applicable restrictions.
Do not send an item back until support provides the correct return instructions.
Any refund or exchange is processed after the return is received and reviewed under the current policy.
You have 30 days from the date of purchase to initiate a return.
No, we provide prepaid return labels for all eligible returns.
Unopened products in original condition are returnable. Opened products cannot be returned but we offer replacement if defective.
Refunds are processed within 5-7 business days of receiving your return. Credit card refunds may take 1-3 additional business days.
Yes! You can exchange for any product of equal or greater value at no additional cost.
We'll explain why and work with you to find a solution that satisfies both parties.